Placing an Order
How do I ship to multiple recipients?
You can use our Multi-Ship Gifting Platform to send multiple gifts at once. Your recipient can "unwrap" your virtual gift sent via email or text and then enter their shipping information themselves. Alternatively, you are given the option to...
Can I place an order when I am outside of the U.S.?
Our website accepts orders placed around the world to ship to the US, Canada, and Puerto Rico. Vosges is not able to offer shipping outside of these countries due to the perishable nature of our products, the days in transit, and the strict rules...
Why isn't my gift card working?
In April 2021 we launched a new website, and along with it, a new gift card service. If you have a plastic gift card, it is no longer compatible with our new website. A Chocolate Concierge would be happy to provide you with a new gift card of the...
What is your return policy?
As a purveyor of handmade perishable food items, we are unable to accept returns and cannot sell an item once it has been returned to our warehouse. We are here to provide a luxurious experience for every guest so if you have any problems with...