You can use our Multi-Ship Gifting Platform to send multiple gifts at once. Your recipient can "unwrap" your virtual gift sent via email or text and then enter their shipping information themselves. Alternatively, you are given the option to...

If you have your spreadsheet of shipping addresses or email addresses, you can easily place your order using our&#xA0;<a href="https://corporate.vosgeschocolate.com/" target="_blank" rel="noopener noreferrer" id="isPasted">Multi-Ship Gifting Platform</a>. You can send multiple gifts at once, all in one transaction. You&apos;ll have two options, both result in a shipped order directly to your recipient&apos;s door. E-GIFTING Don&apos;t have the shipping address of your recipient? No problem! Your recipient can &quot;unwrap&quot; your virtual gift sent via email or text and then enter their shipping information themselves. As soon as your recipient accepts the virtual gift, a physical order is created.&#xA0; If you have more than one gift to send, you are given the option to instead enter or upload a csv spreadsheet of names and addresses. You&apos;ll be able to set up a login so you can easily check the status of your shipments in bulk. DIRECT SHIP If you already have your list of names and addresses, you can simply import your spreadsheet using the downloadable csv template. You can set your orders to ship as soon as possible, or schedule them for a future date. As soon as you complete your order, each shipment will be ready to ship on the day you choose.&#xA0;

How do I ship to multiple recipients?

In April 2021 we launched a new website, and along with it, a new gift card service. If you have a plastic gift card, it is no longer compatible with our new website. A Chocolate Concierge would be happy to provide you with a new gift card of the...

Our Virtual Gift card codes can be pasted directly into the discount section of the checkout process. This will apply your gift card to your shopping cart.&#xA0; &#xA0;If you have a plastic gift card, it is no longer compatible with our new website. In April 2021 we launched a new website, and along with it, a new gift card service. Since our gift cards do not expire, a Chocolate Concierge would be happy to provide you with a new gift card of the same value, which can be used online or in our boutiques. To receive your replacement gift card, please email <a href="mailto:vosges@vosgeschocolate.com">vosges@vosgeschocolate.com</a> with the 15 digit code from the back of your gift card. If your recipient has not received an e-gift card, please reach out to us via email, chat, or phone. We are available Monday through Friday, 9 am to 5 pm CST. You can call us at 888.301.9866.

Why isn't my gift card working?

As a purveyor of handmade perishable food items, we are unable to accept returns and cannot sell an item once it has been returned to our warehouse. We are here to provide a luxurious experience for every guest so if you have any problems with...

As a purveyor of handmade perishable food items, we are unable to accept returns and cannot sell an item once it has been returned to our warehouse.&#xA0; We are here to provide a luxurious experience for every guest so if you have any issues with your order, please <a href="https://www.vosgeschocolate.com/pages/contact" target="_blank">contact</a> our Chocolate Concierge Department and our team will be happy to assist. You can find more information about our Return Policy <a href="https://www.vosgeschocolate.com/pages/return-policy" target="_blank">here</a>.

What is your return policy?

Contact us. For the quickest response, contact us via email or chat with a Corporate Concierge online. Email Us: vosges@vosgeschocolate.com. Chat with Us: Click the Chat icon on the bottom right side of your screen to chat live with our Chocolate Con

Contact us<h1 id="were-here-to-help">We&apos;re Here to Help!</h1><h3 id="for-web-order-inquiries">For Web Order Inquiries</h3>For the quickest response, contact us via email or chat with a Corporate Concierge online.Email Us: <a href="mailto:vosges@vosgeschocolate.com" target="_blank" style=" text-decoration: underline rgb(56, 22, 95);">vosges@vosgeschocolate.com</a>Chat with Us: Click the Chat icon on the bottom right side of your screen to chat live with our Chocolate Concierge.Call Us: Phones may be busier than normal during this time, but feel free to leave a message and our Chocolate Concierge will contact you as soon as possible. We&apos;ll Call You: Just let us know the best phone number to reach you at and one of our Chocolate Concierges will call you at their earliest availability.&#xA0; Hours: Monday through Friday, 9AM CST to 5PM CSTPhone: <a href="tel:+17733885560" target="_blank" style=" text-decoration: underline rgb(56, 22, 95);">773.388.5560</a> /&#xA0;<a href="tel:+18883019866" target="_blank" style=" text-decoration: underline rgb(56, 22, 95);">888.301.YUMM (9866)</a> <a data-fr-linked="true" href="https://www.vosgeschocolate.com/pages/contact" id="isPasted">https://www.vosgeschocolate.com/pages/contact</a>

How to contact us

If you notice that your shopping bag appears empty but the items are still stuck in your cart, we recommend clearing the cache and cookies on your browser. This can help remove any stored data causing the issue. After clearing, please reopen the webs

If you notice that your shopping bag appears empty but the items are still stuck in your cart, we recommend clearing the cache and cookies on your browser. This can help remove any stored data causing the issue. After clearing, please reopen the website and check your cart again to see if the items have been cleared from the checkout process.

What should I do if items are stuck in my shopping cart but my shopping bag shows empty?

Need to update your shipping address? Contact our Chocolate Concierge team within two hours of placing your order and include your order number and the correct address.

If you need to change the shipping address for an order, contact our Chocolate Concierge team as soon as possible. Please reach out within two hours of placing your order so we have the best chance to review your request before fulfillment begins. During the busy holiday season, orders move through fulfillment quickly.&#xA0;Email <a href="mailto:vosges@vosgeschocolate.com">vosges@vosgeschocolate.com</a> or <a href="https://www.vosgeschocolate.com/pages/contact" target="_blank" rel="noopener noreferrer">contact us here</a>. You can reach out 24/7 and our virtual assistant will be able to assist you with address changes. Include your order number and the correct shipping address in your inquiry.After the two-hour window, or once your order is being prepared or has shipped, we may not be able to change the address. Our team will confirm what is possible for your order.

Can I change the shipping address on my order?

Vosges Haut-Chocolat

Placing an Order

Choose Your Delivery Date

Warm Weather Shipping Notification

Where is my order and how can I track a package?

Why can't I choose ground shipping?

Do you require a signature for my package?

My order was not delivered on time.

Does Vosges Haut-Chocolat offer international shipping?

Where does my chocolate ship from?

Do you offer Same Day Delivery?

What if my address isn't a home or business?

Perishable Care for our Haut-Chocolat

Shipping Perishable Chocolates

Where is your chocolate made?

Besides the website, where can I find Vosges products?

What allergens are in your products?

Which chocolates contain alcohol?

What Is Chocolate Bloom - And Is It Safe to Eat?

Is your chocolate gluten-free?

There is a product that I do not see on the website anymore. Where did it go?

Gelatin

Is your facility Kosher or Halal?

Restocking

Ingredients

Our Chocolate

Can I order a large quantity for an event?

Can I add personalized gift messages to my gifts?

Corporate & Business Gifting

Discount + Promo Code General Terms

How do I use my discount for my first app order?

Can I use my online discount coupon in the physical boutique store?

Virtual Gift Cards

How to unsubscribe from Vosges Haut-Chocolat Email or Texting

Discounts + Promotions

Advent Calendar Refill and Advent Calendar FAQs 🎄

Managing Your Shop Account

How do I receive a catalog or be removed from the mailing list?

Career Opportunities

Uncategorized

How do I become a wholesaler and purchase Vosges for my retail store?

Wholesale Accounts

How to place an order for boutique pickup

Events, Virtual Tastings and Tours

Our Boutiques + Store Pickup