Vosges Haut-Chocolat

Choose Your Delivery Date

Warm Weather Shipping Notification

Where is my order and how can I track a package?

Why can't I choose ground shipping?

Do you require a signature for my package?

My order was not delivered on time.

Does Vosges Haut-Chocolat offer international shipping?

Where does my chocolate ship from?

Do you offer Same Day Delivery?

What if my address isn't a home or business?

Shipping Perishable Chocolates

Where is your chocolate made?

How do you pronounce "Vosges Haut-Chocolat" and what does it mean?

Besides the website, where can I find Vosges products?

What allergens are in your products?

Which chocolates contain alcohol?

What Is Chocolate Bloom - And Is It Safe to Eat?

Is your chocolate gluten-free?

I had a product that I do not see on the website anymore. Where did it go?

Can I mix and match truffles?

Gelatin

Featured: Luna Keepsake Chocolate Box

Is your facility Kosher or Halal?

Restocking

Our Chocolate

How do I ship to multiple recipients?

Why isn't my gift card working?

What is your return policy?

Placing an Order

What qualifies as a corporate order?

Can I order a large quantity for an event?

Do you offer volume discounts?

How can I pay for my corporate order?

Can I add personalized gift messages to my corporate gifts?

Corporate & Business Gifting

Discount + Promo Code General Terms

How do I use my discount for my first app order?

Can I use my online discount coupon in the physical boutique store?

Discounts + Promotions

How to unsubscribe from Vosges Haut-Chocolat Email or Texting

Advent Calendar Refill and Advent Calendar FAQs 🎄

Managing Your Shop Account

How do I receive a catalog or be removed from the mailing list?

Career Opportunities

Uncategorized

How do I become a wholesaler and purchase Vosges for my retail store?

Wholesale Accounts

How to place an order for boutique pickup

Events and Virtual Tastings

Our Boutiques + Store Pickup

How to contact us

Perishable Care for our Haut-Chocolat

What should I do if items are stuck in my shopping cart but my shopping bag shows empty?

Ingredients

Virtual Gift Cards

Contact us. For the quickest response, contact us via email or chat with a Corporate Concierge online. Email Us: vosges@vosgeschocolate.com. Chat with Us: Click the Chat icon on the bottom right side of your screen to chat live with our Chocolate Con

Contact us<h1 id="were-here-to-help">We&apos;re Here to Help!</h1><h3 id="for-web-order-inquiries">For Web Order Inquiries</h3>For the quickest response, contact us via email or chat with a Corporate Concierge online.Email Us: <a href="mailto:vosges@vosgeschocolate.com" target="_blank" style=" text-decoration: underline rgb(56, 22, 95);">vosges@vosgeschocolate.com</a>Chat with Us: Click the Chat icon on the bottom right side of your screen to chat live with our Chocolate Concierge.Call Us: Phones may be busier than normal during this time, but feel free to leave a message and our Chocolate Concierge will contact you as soon as possible. We&apos;ll Call You: Just let us know the best phone number to reach you at and one of our Chocolate Concierges will call you at their earliest availability.&#xA0; Hours: Monday through Friday, 9AM CST to 5PM CSTPhone: <a href="tel:+17733885560" target="_blank" style=" text-decoration: underline rgb(56, 22, 95);">773.388.5560</a> /&#xA0;<a href="tel:+18883019866" target="_blank" style=" text-decoration: underline rgb(56, 22, 95);">888.301.YUMM (9866)</a> <a data-fr-linked="true" href="https://www.vosgeschocolate.com/pages/contact" id="isPasted">https://www.vosgeschocolate.com/pages/contact</a>

Some Vosges Haut-Chocolat truffles are made with perishable ingredients and must be consumed within 14 days of shipping. There will be a Care Card included with the shipment which indicates the "Packed on Date" to reference for these collections. The

<h1 id="isPasted">How to care for your haut-chocolat</h1> <ul><li data-section-id="8cwvtw" data-start="79" data-end="189" id="isPasted">Truffles, Caramel Marshmallows (perishable): Eat within 14 days of shipping (check the &#x201C;Packed on Date&#x201D; on the Care Card).</li><li data-section-id="138z7pe" data-start="190" data-end="293">Other items (bonbons, toffee, vegan truffles, scotch infused truffles, bombes etc.): Last longer&#x2014;check the &#x201C;best by&#x201D; sticker on back of collection.</li><li data-section-id="1xsq63s" data-start="294" data-end="363">Chocolate bars: Have a printed best-by date on the foil wrapper.</li></ul>Some Vosges Haut-Chocolat truffles are made with perishable ingredients and must be consumed within 14 days of shipping. There will be a Care Card included with the shipment which indicates the &quot;Packed on Date&quot; to reference for these collections. The shelf life information is also listed on the product page under &quot;Details and Care&quot;.<section dir="auto" data-turn-id="request-WEB:bdc31fd5-5190-4f77-96c4-445cf39621fb-2" data-testid="conversation-turn-6" data-scroll-anchor="false" data-turn="assistant"><div data-message-author-role="assistant" data-message-id="4985953e-0ab2-4b31-a96a-77fdb57a126e" dir="auto" data-message-model-slug="gpt-5-3" data-turn-start-message="true" tabindex="0">Store chocolates at a cool room temperature (around 65&#xB0;F); refrigeration isn&#x2019;t necessary unless noted. Keep them in their sealed wrap until you&#x2019;re ready to eat.Let truffles reach room temperature before opening. After opening, store leftovers wrapped in plastic in the fridge or in a cool, dry place.For longer storage, freeze truffles (sealed) for up to 8 weeks, then thaw for about 3 hours before enjoying.</div></section> <img src="https://attachments.gorgias.help/0eMnwxKBrXK79bDN/hc/JWjXVxG344lxDvMq/2026010618-a673dfba-a220-41b7-b9ad-d183bd74c473-43787bae-c7e5-4e87-84fd-42887ea214f8.png" style="width: 300px;" class="fr-fic fr-dib">

If you notice that your shopping bag appears empty but the items are still stuck in your cart, we recommend clearing the cache and cookies on your browser. This can help remove any stored data causing the issue. After clearing, please reopen the webs

If you notice that your shopping bag appears empty but the items are still stuck in your cart, we recommend clearing the cache and cookies on your browser. This can help remove any stored data causing the issue. After clearing, please reopen the website and check your cart again to see if the items have been cleared from the checkout process.

You can find a photo of the Nutritional Fact Panel and the full ingredient listing on each product page in the photo scrollbar. You can also find allergen information under the "Ingredients and Allergens" section of our website.If you have any additi

You can find a photo of the Nutritional Fact Panel and the full ingredient listing on each product page in the photo scrollbar. You can also find allergen information under the &quot;Ingredients and Allergens&quot; section of our website. <img src="https://attachments.gorgias.help/0eMnwxKBrXK79bDN/hc/JWjXVxG344lxDvMq/2026032614-244be734-23ad-4d0d-97b2-aa1bc03af5e2-fa105e64-b10c-4f37-a44b-81a14d0fb44e.png" style="width: 500px;" class="fr-fic fr-dib"> If you have any additional questions about ingredients, please reach out to one of our Chocolate Concierges <a href="https://www.vosgeschocolate.com/pages/contact" target="_blank" rel="noopener noreferrer">here&#xA0;</a>for further assistance.&#xA0;

To email a virtual gift card as a birthday gift, visit our E-Gifting portal, and select the Virtual Gift card as a product. Choose the amount, complete checkout, and the card will be sent to the provided email address. This is the perfect way to cust

To email a virtual gift card as a birthday gift, visit our <a href="https://gifts.vosgeschocolate.com/" target="_blank" rel="noopener noreferrer">E-Gifting portal</a>, and select the Virtual Gift card as a product. Choose the amount, complete checkout, and the card will be sent to the provided email address.&#xA0; This is the perfect way to customize your gift card email and personalize it to your recipient. Your recipient is then able to use the virtual gift card on our website.&#xA0;

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